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Vikrantt Mohan, President, AIAWA
By T Murrali|Dec 19, 2020

We just don’t create customers, we build relationships - Mohan

The automobile service industry has been facing many challenges from various corners for some time. While there were apex bodies for the vehicle makers, component manufacturers and dealers, there was none for the automobile service industry. Based on a meeting in July 2016 and attended by 14 people from across the country, All India Automobile Workshops Association (AIAWA) was born. Today it has grown by leaps and bounds with members from across 112 locations in the country that include independent multi-brand, authorised and franchisee workshops. Vikrantt Mohan, President, AIAWA tells T Murrali, “Our workshops are ‘Owner Owned and Owner Operated.’ Quality and timely delivery with a briefing of progress to the customer in between is the hallmark.” Edited excerpts

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